Privacy Policy for Swiss Journey Tours
This Privacy Policy describes how Swiss Journey Tours ("our site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a booking through roadtoswiss.top (the "Site"). We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect various types of information in connection with the services we provide, which can be broadly categorised as follows:
1.1 Personal Data You Provide Voluntarily:
When you interact with our site, particularly when making a booking or inquiry, you may provide us with personal data. This may include:
- Contact Information: Your name, email address, phone number, and postal address.
- Booking Details: Information necessary for your tour, such as preferred tour dates, number of participants, pickup location, dietary restrictions, and special requests.
- Payment Information: While we do not directly store credit card details (these are processed by secure payment gateways), we may collect transaction details related to your bookings.
- Communication Data: Records of your correspondence with us, including email communications and phone call transcripts.
1.2 Automatically Collected Data:
When you access or use our site, we automatically collect certain information about your device and usage patterns. This data helps us improve our services and understand user behaviour better:
- Device Information: IP address, browser type and version, operating system, unique device identifiers.
- Usage Data: Pages viewed, time spent on pages, click patterns, referring URL, and search terms used to find our site.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our tourism services:
- To Provide Services: To process your tour bookings, arrange necessary logistics, and fulfill our contractual obligations.
- Customer Support: To respond to your inquiries, provide assistance, and handle complaints efficiently.
- Communication: To send you booking confirmations, updates, essential tour information, and occasional marketing communications (with your consent where required).
- Service Improvement: To analyse how our site is used, troubleshoot issues, and enhance the functionality and user experience of our online platform.
- Security and Fraud Prevention: To protect our site and services from fraudulent activities, unauthorised access, and other illegal acts.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We may share your personal information with third parties in the following circumstances and only to the extent necessary:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, analytics providers, and marketing services. These providers are obligated to protect your data and use it only for the purposes for which it was disclosed.
- Tour Operators and Guides: For the successful execution of your tour, we will share necessary booking details with local tour operators, guides, and transportation providers.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for fulfilling our legal, accounting, or reporting requirements. When processing is no longer necessary, we will securely delete or anonymise your data.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We regularly review our security procedures to consider new technologies and methods.
6. Your Data Protection Rights
Under GDPR and other applicable data protection laws, you have specific rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month.
7. Children's Privacy
Our site and services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without verifiable parental consent, we will take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Swiss Journey Tours
- [Insert Full Company Address if applicable, or remove]
- Phone: +41 44 5325961